EagleMail Frequently Asked Questions

Listed below are a number of frequently asked questions related to the new student email system.

Q1 :  What is the purpose of Eaglemail?
Q2 :  What is the benefit of Eaglemail to instructors and their students?
Q3 :  How do I get an Eaglemail account?
Q4 :  How do I access Eaglemail?
Q5 :  What is my user name for Eaglemail e-mail? Is that the same as my email address?
Q6 :  How do I select an email account password?
Q7 :  Can I use Google Talk with my Eaglemail account?
Q8:  How long can I use Eaglemail? Will I lose all my email at the end of every semester?
Q9:  Will Eaglemail and Google Docs work with my mobile device?
Q10:  Can I use a POP client to collect my Eaglemail messages? Is POP mail or IMAP access supported?
Q11:  How do I know if I get an e-mail attachment with a virus?



Q1:  What is the purpose of Eaglemail?

A: Student email provides the official communication conduit between the College and students. This service was created to provide an e-mail account for any student who wants it, especially those currently without access to e-mail. Our goal is to provide a reliable, practical, secure, feature rich web mail environment with limited banner advertisements. Functionality includes providing faculty and staff lists to communicate with students enrolled in specific classes or programs.



Q2: What is the benefit of this service to instructors and their students?

A: Eaglemail is powered by Google Apps for Education, providing 25 GB of email storage per student. Additionally each student receives 5 GB of cloud storage space via Google Drive for documents and files. Google Apps offers a word processor, spreadsheet, drawings and presentation software accessible from the Cloud.



Q3: How do I get an Eaglemail account?

A: All current CSI students enrolled in a credited class receive an Eaglemail account. For further information on our student account activation policy click here. All Faculty are eligible for their own Eaglemail account.



Q4: How do I access Eaglemail?

A: http://eaglemail.csi.edu. You will also be able to access Eaglemail through the MyCSI portal.



Q5: What is my user name for Eaglemail e-mail? Is that the same as my email address?

A: Your username will be your student ID number, which you use to access the system. The default password will be your eight digit date of birth without dashes or spaces, with a four digit year. Students get to choose their email address from a pick list of name combinations.

Faculty will sign in with their normal network username and password, not their ID number.



Q6: How do I select an email account password? Can I use any password I want? What if I forget my password?

A: Your initial student password is your eight digit date of birth. Your new password can be any combination of letters and numbers you like, but must be at least (8) characters in length. You can change your password at anytime by visiting http://pw.csi.edu.



Q7: Can I use Google Talk with my Eaglemail account?

A: Eaglemail supports Google Talk, a standalone chat utility. In order for you to authenticate to Eaglemail with Google Talk, you must change your initial password



Q8: How long can I use Eaglemail? Will I lose all my email at the end of every semester?

A: Your Eaglemail account will stay active for one full year past your last credited class completion. Thus, you will NOT lose any email during that period of time.



Q9: Will Eaglemail work with my mobile device?

A: Eaglemail is supported by a wide range of mobile devices. Eaglemail and Google Docs are natively supported by Android devices. Additionally, iOS, Windows Mobile and Blackberry are supported. More information can be found here.



Q10: Is POP mail or IMAP access supported?

A: Yes, POP and IMAP protocols are supported. These settings may be found here.



Q11: How do I know if I get an e-mail attachment with a virus?

A: Virus scanning and Spam filtering are built into the Eaglemail system. That said, new virus outbreaks occur regularly and caution is always advised opening attachments.

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